Privacy Policy

At Great West Pay, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

Information We Collect

We collect various types of information to provide and improve our services to you. This includes-

1. Personal Information– When you sign up for our services, we may collect personal information such as your name, email address, phone number, and billing information. This information is necessary to create your account and process transactions.
2. Transaction Information– We collect information about the transactions you process through our services, including the amount, date, and method of payment. This helps us manage and optimize our payment processing services.
3. Technical Information– When you visit our website, we automatically collect certain technical information, such as your IP address, browser type, and operating system. This helps us analyze how our website is used and improve its performance.
4. Cookies and Tracking Technologies– We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and provide personalized content. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including-

1. Providing Services– We use your personal and transaction information to process payments, manage your account, and provide customer support. This helps us ensure that our services run smoothly and efficiently.
2. Improving Our Services– We analyze technical information and feedback to improve our website and services. This includes enhancing security measures, optimizing payment processes, and developing new features.
3. Communication– We may use your contact information to send you important updates, promotional offers, and newsletters. You can opt out of these communications at any time by following the unsubscribe instructions in the emails.
4. Compliance and Legal Obligations– We may use your information to comply with legal requirements, such as tax regulations, anti-money laundering laws, and other legal obligations. This helps us protect our business and your interests.

How We Protect Your Information

We take the security of your information seriously and implement various measures to protect it. These include-

1. Data Encryption– We use advanced encryption technologies to protect your personal and transaction information during transmission and storage. This ensures that your data is secure and cannot be accessed by unauthorized parties.
2. Access Controls– We restrict access to your information to authorized personnel only. Our employees are trained in data protection practices and are required to adhere to our privacy policies.
3. Regular Security Audits– We conduct regular security audits and assessments to identify and address potential vulnerabilities. This helps us maintain a high level of security and protect your information from threats.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers to facilitate our services. This includes-

1. Payment Processors– We share transaction information with payment processors to complete your transactions. These partners are required to adhere to strict security standards and protect your information.
2. Service Providers– We may share your information with third-party service providers who assist us with various tasks, such as customer support, data analysis, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
3. Legal Requirements– We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders. This helps us comply with legal obligations and protect our rights and interests.

Your Rights and Choices

You have certain rights and choices regarding your information, including-

1. Access and Update– You can access and update your personal information through your account settings. If you need assistance, you can contact our customer support team.
2. Data Deletion– You can request the deletion of your personal information by contacting us. We will delete your information unless we are required to retain it for legal or operational purposes.
3. Opt-Out– You can opt out of receiving promotional communications by following the unsubscribe instructions in the emails. You can also manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if necessary, by sending you an email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@greatwestpay.com . We are here to help you and ensure that your privacy is protected.

Thank you for choosing Great West Payments. Your trust is important to us, and we are committed to safeguarding your personal information and providing you with reliable and secure payment processing solutions.