Frequently Asked Questions
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The FAQs section answers common questions about Great West Pay, helping you understand our services, fees, security measures, and support options quickly and easily.
Great West Pay provides secure payment processing solutions for businesses. We offer credit card processing, ACH transfers, and mobile payment options to help you accept payments efficiently and securely.
Setting up an account is easy. Visit our website, fill out the application form with your business details, and submit the required documents. Our team will review your application and contact you within 24 hours.
Our fees vary based on the type of transaction and the volume of payments processed. We offer competitive rates and transparent pricing. Contact our sales team for a detailed fee structure specially designed for all your business needs.
We serve various businesses, from retail and e-commerce to service providers. You are likely eligible for our services if you are a legitimate business with proper documentation. Contact us to confirm your eligibility.
Security is our top priority. We use advanced encryption and fraud detection technologies to protect your transactions. Our systems comply with PCI-DSS standards, ensuring your customers’ payment information is safe and secure.
Yes, we support integration with most major e-commerce platforms, including Shopify, WooCommerce, and Magento. Our technical team will assist you in integrating our payment gateway with your website seamlessly.
We provide 24/7 customer support to address any issues or questions you may have. Our support team is available via phone, email, and live chat to assist you promptly and effectively.
Payment processing times vary depending on the type of transaction. Credit card payments typically settle within 1-2 business days, while ACH transfers may take 3-5 business days. We strive to process all transactions as quickly as possible.
Yes, our online dashboard allows you to track all your transactions in real time. You can view detailed reports, monitor payment statuses, and manage your account settings conveniently from any device.
If you experience any issues with a transaction, contact our customer support team immediately. We will investigate the problem and work with you to resolve it as quickly as possible, ensuring minimal disruption to your business.